We have tried to reduce our terms of booking as we are confident
that our clients will honour their contract with us and, in return,
we shall endeavour to ensure that all of our obligations are fulfilled
to the best of our ability. However, your attention is drawn to
the following booking conditions before signing your booking/registration
form. Other published conditions relevant to any of the services
supplied by other companies and booked by us on your behalf are
available upon request.
MAKING YOUR BOOKING & YOUR CONTRACT
All booking applications should be accompanied by a completed and
signed Booking or Registration Form. If you are making your booking
more than ten weeks prior to the departure date a deposit (minimum
10%) is due. Bookings taken within ten weeks of departure require
the full amount to be paid. Please check your receipt/invoice, confirmation
invoice and/or itinerary and travel documents as soon as you receive
them and contact us if you think any details are incorrect. We regret
we cannot accept responsibility if you fail to notify us of any
problems straight away.
PASSPORTS & VISAS
All British nationals must hold a full 10-year passport,
with at least 6 months validity remaining, for entry into most countries.
Visas are the responsibility of each person travelling but advice
and assistance will be provided, when requested.
VACCINATIONS & HEALTH
You must ensure that you have complied with any health requirements,
such as vaccinations, for any country you may be visiting. The governmental
Health Advice for Travellers booklet is available upon request and
you should consult your GP if you have a medical condition of any
kind.
FINANCIAL PROTECTION
The air holidays and flights shown are ATOL protected by the Civil
Aviation Authority. Our ATOL number is ATOL T7174. ATOL Protection
extends primarily to customers who book and pay in the United Kingdom.
Crusader Travel also act as retail agents for complete package holidays.
ATOL holders for whom we act as Agents include: Goldenwings 3453,
Bravo Delta 2792, Jetset 3192, Jetair 84251, Libra/Goldenjoy 324,Sportif
2910, Longwood Holidays 2199 & others. Click on the ATOL logo
if you want to know more. Crusader Travel is a member of the Travel
Trust Association (TTA). Money is placed into a trust account, that
is overseen by an independent trustee, and cannot be touched until
you have received your holiday, thereby guaranteeing your holiday
cost against any potential of company insolvency.
LIMITATION OF
LIABILITY/DISCLAIMER
Crusader Travel shall not be liable for any loss or damage arising
from any matter outside the reasonable control of Crusader Leisure
Ltd including (but not limited to) Acts of God, war, civil disturbances,
force majeure, strikes or other industrial action, acts of government,
acts of third parties, activities on adjoining land including building
works or failure of public supplies including (but not limited to)
electricity and water. Where acts of third parties are involved
Crusader Travel shall in no circumstances be required to institute
any form of legal process.
BREAKDOWNS/COMPLAINTS
In case of breakdowns in, or complaints about, the property in which
you are staying, or on the live-aboard, cruise boat or any other
aspect of your holiday you should notify the owner and/or our local
representative/ground agent, together with the supplier of the service,
immediately, in order that problems can be resolved, where possible,
during your holiday and to mitigate any losses, expenses or costs
you may incur. You should retain a record of your complaint and
details of the person to whom it was reported. Once we, and the
supplier concerned, are aware of the problem everything reasonably
possible will be done to resolve it as quickly as possible. If you
remain dissatisfied, you must write to us giving full details of
your complaint within 30 days of your return to the UK. It is unreasonable
to take no action whilst on holiday but then to write a letter of
complaint upon your return. We regret we cannot accept liability
in relation to any complaint which is not brought to our attention
entirely in accordance with this clause.
CANCELLATION BY YOU
Should you wish to cancel or amend your reservation, once it has
been accepted by us we must have written instructions to that effect,
when cancellation/amendment charges will become applicable, as below.
Balances are due 8 weeks prior to departure. If this balance is
not received within 7 days of the due date cancellation may be assumed
by the company with consequent loss of deposits and/or cancellation
charges. Cancellation charges: More than 60 days: loss of deposit
60-30 days: 60% within 30 days: 100%.
CANCELLATION BY US
In the unlikely event that we have to cancel your holiday
we will offer you alternatives of a similar or higher priced holiday,
without any extra charge to you. If the alternatives we offer are
not acceptable to you please notify us in writing by return of post.
We will then refund the monies paid by you for accommodation but
specifically not for flights, car hire and all other extras we cannot
recover to Crusader Travel. Such a payment is to constitute full
and final settlement of all claims (if any) that you may have against
us in respect of cancellation.
AMENDMENTS
We strongly advise you to book all of your holiday requirements
at the time of booking. A minimum charge of £25 per new invoice
issued will be levied after receipt of your confirmation invoice
in lieu of administration costs. All amendments must be notified
in writing. Amendment after final payment is due may be subject
to higher rates.
SPECIAL REQUESTS
All special request are
not guaranteed, and any extra charges should be paid directly by
the clients.
INSURANCE
Crusader Travel offers a comprehensive travel insurance cover, under
the protection of the TTA. Details of premiums for 5-, 10-, 17-,
24- and 31-day cover for UK, Europe and Worldwide, with/without
Wintersports/SCUBA-diving cover, are available upon request. Ask
also about our special, highly competitive annual multi-trip cover.
If you are not purchasing insurance through us please ensure you
have adequate cover.
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Travel Trust Association -
Number T8258
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 ATOL
protected - Number T7174
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