We have tried to reduce
our terms of booking as we are confident that our clients will
honour their contract with us and, in return, we shall endeavour
to ensure that all of our obligations are fulfilled to the best
of our ability. However, your attention is drawn to the following
booking conditions before signing your booking/registration form.
Other published conditions relevant to any of the services supplied
by other companies and booked by us on your behalf are available
MAKING YOUR BOOKING
& YOUR CONTRACT
All booking applications
should be accompanied by a completed and signed Booking or Registration
Form. If you are making your booking more than 11 weeks prior
to the departure date a deposit (minimum 10%) is due. Bookings
taken within 11 weeks of departure require the full amount
to be paid. Please check your receipt/invoice, confirmation invoice
and/or itinerary and travel documents as soon as you receive them
and contact us if you think any details are incorrect. We regret
we cannot accept responsibility if you fail to notify us of any
problems straight away.
When the reservation
is made with another holiday company their booking conditions
All British nationals must
hold a full 10-year passport, with at least 6 months validity
remaining, for entry into most countries. Visas are the responsibility
of each person travelling but advice and assistance will be provided
when asked. Nationals of other countries must check with the appropriate
You must ensure that you
have complied with any health requirements, such as vaccinations,
for any country you may be visiting. The governmental Health Advice
for Travellers booklet is available upon request and you should
consult your GP if you have a medical condition of any kind.
CHANGES IN PRICE
We reserve the right
to increase the price after booking if any increase in price occurs
in respect of:
(i) air fares or any
(ii) taxes or duties
payable, including new taxes introduced by any government.
(iii) adverse changes
to currency exchange rates.
In compliance with the
rules and regulations of the Civil Aviation Authority (CAA), when
you book with Crusader Travel you enter into two, separate contracts.
The first is for your flights (if applicable) which we secure
either from ATOL holders, for whom we act as Agents or directly
from the airline through our IATA agents Airline Ticket Services.
An ATOL confirmation invoice or the ticket itself is sent to you
as soon as possible. The remainder of your holiday cost is contracted
with Crusader Travel who is a member of the Travel Trust Association
(TTA) This money is placed into a trust account that is overseen
by an independent trustee, and cannot be touched until you have
received your holiday, thereby guaranteeing your holiday cost
against any potential of company insolvency. ATOL holders for
whom we act as Agents: - Gold Medal 2916, Jetair 84251, Allbury
324, Longwood 2199 and others. By instructing us to book for you,
you are deemed to have accepted their booking conditions - copies
available on request.
LIMITATION OF LIABILITY/DISCLAIMER
Crusader Travel shall not
be liable for any loss or damage arising from any matter outside
the reasonable control of Crusader Leisure Ltd including (but
not limited to) Acts of God, war, civil disturbances, force majeure
, strikes or other industrial action, acts of government, acts
of third parties, activities on adjoining land including building
works or failure of public supplies including (but not limited
to) electricity and water. Where acts of third parties are involved
Crusader Travel shall in no circumstances be required to institute
any form of legal process.
In case of breakdowns in,
or complaints about, the property in which you are staying, or
on the live-aboard, cruise boat or any other aspect of your holiday
you should notify the owner and/or our local representative/ground
agent, together with the supplier of the service, immediately,
in order that problems can be resolved, where possible, during
your holiday and to mitigate any losses, expenses or costs you
may incur. You should retain a record of your complaint and details
of the person to whom it was reported. Once we, and the supplier
concerned, are aware of the problem everything reasonably possible
will be done to resolve it as quickly as possible. If you remain
dissatisfied, you must write to us giving full details of your
complaint within 30 days of your return to the UK . It is unreasonable
to take no action whilst on holiday but then to write a letter
of complaint upon your return. We regret we cannot accept liability
in relation to any complaint which is not brought to our attention
entirely in accordance with this clause.
BY YOU - Should you wish
to cancel or amend your reservation, once it has been accepted
by us we must have a written instructions to that effect, when
cancellation/amendment charges will become applicable, as below.
B alan ces are due 10 weeks prior to departure. If this b alan
ce is not received within 7 days of the due date cancellation
may be assumed by the company with consequent loss of deposits
and/or cancellation charges.
More than 60 days : loss
60-30 days : 60%
Within 30 days : 100%
No refund given for unused
or partly used booked services
- In the unlikely event that we have to cancel your holiday we
will offer you alternatives of a similar or higher priced holiday,
without any extra charge to you. If the alternatives we offer
are not acceptable to you please notify us in writing by return
of post. We will then refund the monies paid by you for accommodation
but specifically not for flights, car hire and all other extras
we cannot recover to Crusader Travel. Such a payment is to constitute
full and final settlement of all claims (if any) that you may
have against us in respect of cancellation.
We strongly advise you
to book all of your holiday requirements at the time of booking.
A minimum charge of £40 per new invoice issued will be levied
after receipt of your confirmation invoice in lieu of administration
costs. All amendments must be notified in writing.
It is essential that you, and all members of your party, have adequate travel insurance. Please contact us for information on our competitive insurance cover rates - including Diving.
REQUESTS are made as requested but cannot be guaranteed all extras
should be charged directly to the clients.
TTA No T8258