Terms & Conditions

  1. COVID – 19


Please note that the Foreign, Commonwealth & Development Office (FCDO) currently advises against all but essential travel to a number of overseas destinations, including popular holiday destinations in which we operate. However, many of these destinations remain open and welcoming to UK tourists and flights to and from these destinations continue to operate. Whilst holiday destinations remain open to UK tourists, flights continue to operate and holiday services can be performed, we will continue to offer holidays to our customers who wish to travel.

If you book a holiday with us during the Covid-19 pandemic, you confirm that you have checked, understand and accept the FCDO travel advice relating to your chosen destination, including where there may be a requirement on you to quarantine upon your return to the UK (or in destination), and understand and accept that there is a heightened risk of travelling during the Covid-19 pandemic, beyond that associated with travel during ordinary times. You are also required to purchase a specialist travel insurance which includes certain cover for Covid-19.

You are required to read and accept this Acknowledgment of Risk which hereby forms part of your contract with us.


For up-to-date travel advice from the UK government, visit www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk. We recommend that you consult these websites before booking in order to make an informed decision about your chosen destination, and again before departure.


You must purchase specialist travel insurance policy available which includes specific cover for Covid-19 related issues and incidents which may affect your travel arrangements [and travelling to a destination subject to a FCDO advisory against travel], You can choose to purchase the travel insurance offered by us on our website or a comparable alternative. It remains your responsibility to read and understand the insurance policy and ensure that it is suitable and adequate for your particular needs. Please read your policy details carefully and take them with you on holiday. If you choose to travel without adequate insurance cover, we will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available.

CANCELLATION – the following clauses are in addition to our standard cancellation terms and charges:

Where you are choosing to travel to a destination subject to the FCDO advisory against non-essential travel, you accept that once your booking has been confirmed, if you decide not to travel due to the FCDO advisory, you will have to pay our standard cancellation charges as shown in clause 10 of these booking conditions – you are not entitled to cancel and receive a full refund in these circumstances, as it is assumed and you confirm that you have made your booking with full knowledge of the FCDO advisory against non-essential travel. 

 Where your chosen destination is exempt from the FCDO advisory against non-essential travel at the time of booking but is subsequently removed from the FCDO exemption list and at that point becomes subject to the FCDO advisory against non-essential travel, you accept that you will not have the right to cancel your booking and receive a full refund. If you choose to no longer travel in these circumstances, you will have to pay our standard cancellation charges as shown in clause 10 of these booking conditions, as you made your booking with full knowledge of the risks of travelling during the Covid-19 pandemic.

Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:

(a)  If you, or anyone in your booking party, test positive for Covid-19, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.

If this happens within 14 days of your departure date, you must contact us immediately as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:

  1. Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as well any increase in cost imposed by suppliers);
  2. If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to compliance with the requirements within our booking conditions;
  3. Cancelling your booking, in which case we will impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance – please check your policy wording.

If this happens whilst you are on your holiday, please notify us immediately and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. Your travel insurance may cover some of these costs for you – please check the policy wording.

(b) You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied boarding, entry to the destination, access to the travel services or you are otherwise unable to proceed with your holiday, or any part of the holiday, or you are required to self-isolate within the destination. Your travel insurance may cover some of these costs for you – please check the policy wording.


You acknowledge that the suppliers providing your holiday will need to comply with national and/or local guidance and requirements relating to Covid-19 and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability and temperature testing. We do not expect these measures to have a significant impact on your enjoyment of your holiday and all measures will be taken with the purpose of securing your safety and those around you.


In these booking conditions, “Events Beyond Our Control” means a situation which is beyond our or the supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, flood, epidemics and pandemics, fire, airport, port or airspace closures, restrictions or congestion, flight or entry restrictions imposed by any regulatory authority or other third party, an FCDO advisory against travel to a particular destination and any other government restrictions on travel. Except where otherwise stated in these booking conditions, we have no liability including for compensation, costs and expenses in such situations.


We have tried to reduce our terms of booking as we are confident that our clients will honour their contract with us and, in return, we shall endeavour to ensure that all of our obligations are fulfilled to the best of our ability. However, your attention is drawn to the following booking conditions before signing your booking/registration form. Other published conditions relevant to any of the services supplied by other companies and booked by us on your behalf are available upon request.


All booking applications should be accompanied by a completed and signed Booking or Registration Form. If you are making your booking more than 13 weeks prior to the departure date a deposit (minimum 10%) is due. Bookings taken within 13 weeks of departure require the full amount to be paid. Please check your receipt/invoice, confirmation invoice and/or itinerary and travel documents as soon as you receive them and contact us if you think any details are incorrect. We regret we cannot accept responsibility if you fail to notify us of any problems straight away.

When the reservation is made with another holiday company their booking conditions apply.


All British nationals must hold a full 10-year passport, with at least 6 months validity remaining, for entry into most countries. Visas are the responsibility of each person travelling but advice and assistance will be provided when asked. Nationals of other countries must check with the appropriate consular authorities.


You must ensure that you have complied with any health requirements, such as vaccinations, for any country you may be visiting. The governmental Health Advice for Travellers booklet is available upon request and you should consult your GP if you have a medical condition of any kind.

We reserve the right to increase the price after booking if any increase in price occurs in respect of:

(i) air fares or any other costs.

(ii) taxes or duties payable, including new taxes introduced by any government.

(iii) adverse changes to currency exchange rates.


In compliance with the rules and regulations of the Civil Aviation Authority (CAA), when you book with Crusader Travel you enter into two, separate contracts. The first is for your flights (if applicable) which we secure either from ATOL holders, for whom we act as Agents or directly from the airline through our IATA agents Airline Ticket Services. An ATOL confirmation invoice or the ticket itself is sent to you as soon as possible. The remainder of your holiday cost is contracted with Crusader Travel who is a member of the Travel Trust Association (TTA) This money is placed into a trust account that is overseen by an independent trustee, and cannot be touched until you have received your holiday, thereby guaranteeing your holiday cost against any potential of company insolvency. ATOL holders for whom we act as Agents: – Gold Medal 2916, Jetair 84251, and others. By instructing us to book for you, you are deemed to have accepted their booking conditions – copies available on request.

When You Buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.


When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. Please note not all items are protected by ATOL but they may be protected by some other means such as Airline Failure Cover. When you book with us a package holidays with another tour operator, their booking conditions may be different from ours, you will receive an ATOL certificate from them and their booking conditions, that will apply to your holiday.


Crusader Travel shall not be liable for any loss or damage arising from any matter outside the reasonable control of Crusader Leisure Ltd including (but not limited to) Acts of God, war, civil disturbances, force majeure , strikes or other industrial action, acts of government, acts of third parties, activities on adjoining land including building works or failure of public supplies including (but not limited to) electricity and water. Where acts of third parties are involved Crusader Travel shall in no circumstances be required to institute any form of legal process.


In case of breakdowns in, or complaints about, the property in which you are staying, or on the live-aboard, cruise boat or any other aspect of your holiday you should notify the owner and/or our local representative/ground agent, together with the supplier of the service, immediately, in order that problems can be resolved, where possible, during your holiday and to mitigate any losses, expenses or costs you may incur. You should retain a record of your complaint and details of the person to whom it was reported. Once we, and the supplier concerned, are aware of the problem everything reasonably possible will be done to resolve it as quickly as possible. If you remain dissatisfied, you must write to us giving full details of your complaint within 30 days of your return to the UK . It is unreasonable to take no action whilst on holiday but then to write a letter of complaint upon your return. We regret we cannot accept liability in relation to any complaint which is not brought to our attention entirely in accordance with this clause.


BY YOU – Should you wish to cancel or amend your reservation, once it has been accepted by us we must have a written instructions to that effect, when cancellation/amendment charges will become applicable, as below. Balance are due 12 weeks prior to departure. If this b alan ce is not received within 7 days of the due date cancellation may be assumed by the company with consequent loss of deposits and/or cancellation charges.

Cancellation charges:

0 – 60 days : loss of deposit

60-30 days : 60%

Within 30 days : 100%

No refund given for unused or partly used booked services

BY US – In the unlikely event that we have to cancel your holiday we will offer you alternatives of a similar or higher priced holiday, without any extra charge to you. If the alternatives we offer are not acceptable to you please notify us in writing by return of post. We will then refund the monies paid by you for accommodation but specifically not for flights, car hire and all other extras we cannot recover to Crusader Travel. Such a payment is to constitute full and final settlement of all claims (if any) that you may have against us in respect of cancellation.


We strongly advise you to book all of your holiday requirements at the time of booking. A minimum charge of £40 per new invoice issued will be levied after receipt of your confirmation invoice in lieu of administration costs. All amendments must be notified in writing.

It is essential that you, and all members of your party, have adequate travel insurance. Please contact us for information on our competitive insurance cover rates – including Diving.

SPECIAL REQUESTS are made as requested but cannot be guaranteed all extras should be charged directly to the clients.

Crusader Leisure Ltd. 57/58 Church Street, Twickenham, Middlesex, TW1 3NR

Tel: 0208 744 0474; Fax: 0208 744 0574; info @crusadertravel.com; http://www.crusadertravel.com

TTA No T8258 / ATOL T7174

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